Needs Attention: Kruger Park

Sun May 27, 2012 6:04 pm

Post all Problematic Issues regarding Accommodation, Maintenance and Service in The Kruger Park here.

Send email address/contact number to me via PM please!

Please include relevant dates and times!




I will forward to the Specific Kruger CAMP MANAGERS or rangers etc.

An important adjunct is for viewers to report back regarding progress re. these deficiencies.

THEY WILL MOSTLY ONLY BE DECLARED "RESOLVED" AFTER INDEPENDENT VERIFICATION


For example, being a local I could request to stay at a specific accommodation unit on my next trip and check, or go and check whatever on my next rambling trip.

PLEASE DO NOT GO INTO ACCOMMODATION THAT IS NOT YOURS TO CHECK ON THINGS!!!

Photographs are very important, but not the end of the world!


IT MUST BE STRESSED THAT THIS IS IN NO WAY AN ATTEMPT TO UNDERMINE THE RELEVANT CHANNELS OF COMPLAINT ALREADY IN PLACE OFFICIALLY!



Rather, it is intended to assist and complement said channels, and provide feedback.






Bateleur: No. 2 No Television set. reported 02-09-2013 forwarded same date.



Berg en Dal: No. 31 Lack of mosquito nets at bathroom window allowing monkey access reported 25-5-2011 fowarded 29-10-2011 promise of rectification received 29-10-2011 see below


Byamiti: No. 4 Lack of shower curtain loops reported 16-5-2011 forwarded 29-10-2011 follow-up received 29-10-2011 response received 29-10-2011 see below

No. 8 Bedspreads frayed, cracks in bathroom tiles, windowframes rusted reported 26-01-2013 forwarded 28-01-2013


Letaba: 3 Washing Machines out of order at laundromat reported 21-10-2011 forwarded 29-10-2011 Response received 29-10-2011 see below resolution pending long term INDEPENDENT VERIFICATION RE 1 WASHER SEE BELOW 31-10-2011 New washer broken reported 4-11-11 Unit C-28 soap and fridge issues reported 27-09-2012 forwarded 09-10-2012



Lower Sabie: No. 41 airconditioner without front panel, open wiring under thatch roof, 3 braais damaged and rusted, outer bench termite damaged reported 24-10-2011 forwarded 29-10-2011response received 31-10-2011 see below CONFIRMATION OF REPAIR RECEIVED BY MEMBER 8-12-2011


No. 3 The sliding mosquito net continually comes off its runner reported 31-10-2011 forwarded 31-10-2011response received 31-10-2011 see below

No. 80 Shower and plumbing problems reported 20-03-2012 forwarded 29-03-2012 acknowledgement of receipt received 30-03-2012 see below
indication of repairs received 02-04-2012 see below

Ablutions near swimming pool...various problems reported Jan 2013 forwarded 15-01-2013

No. 60 Broken Cupboard reported 18-07-2013 forwarded 27-07-2013


Mopane: No. 74 Airconditioner in secondary bedroom not operating at full capacity reported 30-09-2011 forwarded 29-10-2011 REFORWARDED TO DUTY MANAGER 5-11-2011 response received 5-11-2011 see below



Nkuhlu Picnic Spot: Defective windows in ablutions reported 09-12-2011 forwarded 31-01-2012 telephonic acknowledgement of receipt received 07-02-2012
REFORWARDED TO SKUKUZA DUTY MANAGER 25-02-2012 Response received 25-02-2012 see below
REFORWARDED 10-04-2012 refowarded to Regional Tourism director 21-04-2012



Olifants: No meat at restaurant carvery reported 07-04-2012 forwarded 08-04-2012 intention of investigation received 08-04-2012 see below
reforwarded to regional tourism director 21-04-2012

Unit 8 kitchen cupboard doors incorrectly alligned, shelf under the sink sagging reported 14-04-2013 forwarded 15-04-2013 Partial response received 18-04-2013 redirected by SANParks

Male ablutions at reception degrading reported by member through official channels CONFIRMATION OF REPAIRS RECEIVED FROM MEMBER 27-08-2015


Phalaborwa Gate: Overloaded and unroadworthy vehicle reported 17-10-2011 forwarded 29-10-2011 Response received 29-10-2011 see below partially resolved - ongoing



Pretoriuskop: No. 134 and neighbor closure of the outside cabinets too wide and with a wire reported 20-5-2011 forwarded 29-10-2011 REFORWARDED TO CAMP MANAGER 5-11-2011 response received 10-11-2011 see below



Punda Maria: Tent no 2 entrance door closes very badly reported 27-3-2011 forwarded 29-10-2011 REFORWARDED TO CAMP MANAGER 5-11-2011 response received 5-11-2011 see below. Follow-up indication of repairs completed received 29-12-2011 see below

Roodewal: Broken communal Stove, loose railings at deck, unit with defective door, window and braaier, and no kettle reported 19-06-2012 forwarded to SP official channel 19-06-2012 REFORWARDED TO CAMP MANAGER 20-06-2012 response received 21-06-2012 see below.


Satara: Unit 165 blocked showerhead and clogged kettle reported 14-01-2012 forwarded to Camp Manager 09-02-2012REFORWARDED TO DUTY MANAGER 25-02-2012 response received from duty manager 25-02-2012 see below.
Unit E124 fire hydrant leaking reported 20-04-2012 forwarded 21-04-2012 Reforwarded to Duty Manager 21-06-2012 Telephonic reply noting query
Unit E124 toilet non-operational reported 20-04-2012 forwarded 21-04-2012 Reforwarded to Duty Manager 21-06-2012 Telephonic reply noting query
Unit B27 faulty hot plate reported 20-09-2012 forwarded 09-10-2012
Unit F144 Frayed bedspread, various bathroom problems, broken gauze reported 27-12-2012 forwarded 31-12-2012
Unit D85 Rotten cupboard doors and bathroom ceiling, missing tiles, scuffed floor, rusted and broken window screen fitting, unsafe shower light reported 08-04-2013 forwarded to Camp and duty manager and CEO of SanParks 08-04-2013
Hot Water (Hydroboil) problems communal kitchens reported 17-11-2014 forwarded 05-01-2015 Response received 06-01-2015 see below.





Shingwedzi: No. 13 - sliding bathroom door and the sliding mosquito net on the front door almost impossible to open or close reported 31-10-2011 forwarded 31-10-2011REFORWARDED TO DUTY MANAGER 5-11-2011 REFORWARDED TO AREA MANAGER 13-02-2012


Sirheni: No 10 - Dirty stove and various service issues reported 06-10-2012 forwarded 09-10-2012


Skukuza: No. 6. Two broken beds reported 01-05-2011
Lion Guesthouse no. 95 Broken braaier and dirty kitchen cupboards reported 12-5-2011 forwarded 29-10-2011 REFORWARDED TO CAMP MANAGER 5-11-2011 response received 7-11-2011 see below
Only one washer per laundromat-no dryers. Also poor condition of reception toilets reported 10/11-12-2011 forwarded to Duty and other managers 21-03-2012 Response received 22-03-2012 see below
Campsite defective boiler at communal kitchen, poor water flow at ablutions, dirty showers and curtain reported 20-06-2012 forwarded 28-06-2012


Safari Tents 110 and 103 bedside tables and dust reported 08-04-2012 forwarded 12-04-2012 ackncowledgement of receipt from Duty Manager 13-04-2012 reforwarded to regional tourism director 21-04-2012 REFORWARDED VIA OFFICIAL CHANNELS 18-05-2012 response received 21-05-2012 see below IMPROVEMENTS CONFIRMED BY MEMBER 06-09-2012



Dysfunctional sattelite dish at boma reported 20-04-2012 forwarded 21-04-2012 REFORWARDED VIA OFFICIAL CHANNELS 18-05-2012 response received 21-05-2012 see below
Dangerous plastic pipe in ground Elsie Clarke Cottge reported 20-04-2012 forwarded 21-04-2012 REFORWARDED VIA OFFICIAL CHANNELS 18-05-2012 response received 21-05-2012 see below
Last edited by Richprins on Thu Aug 27, 2015 6:15 pm, edited 18 times in total.

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:10 pm

17-10-2011 I have a major problem with the Phalaborwa area. The Phalaborwa gate has become a convenient point of entry to neighbouring Mocambique. There are overloaded, and presumably unroadworthy vehicles using this gate on a daily basis. They don't keep to the speed limit and often transport people in the back of these LDV's. The vehicle in this photograph could not start without being pushed, as you can see it stalled trying to enter the gate and the occupants had to get out and push start it. What would have happened should they have stalled next to Lion or a herd of Elephant?

Image

I will post more photos showing what other vehicles enter the park. They only use this route as it is shorter and there are no traffic officials that check the vehicles for road worthy certificates. If they stick to the speed limit of 50Kph it would be faster going around Kruger. Can SANParks not enforce the same rule that they have in Kgalagadi, that you need to book two nights accommodation inside the park if exiting into another country. The transitters don't need to make use of the accommodation, but the cost's will at least put them off.

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:22 pm

27-10-2011

Berg-en-Dale - No. 31 - 21/25.5.2011
lack of protection (Moquitos nest or other) at the bathroom window = a vervet entered into the bungalow ... Fortunately I was there (completely nude......, from the shower) and has not had time to destroy ! I found, on time, how to help him to go out... :shock:
I have pictures of my note for the next 5 days, asking not to open the window !

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:24 pm

27-10-2011



Skukuza - no 6 - 29/30.4 and 01/05/2011
2 beds completely brocken
no photo ... must try them ! (like a bath)

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:26 pm

27-10-2011

Biyamiti - No 4 - 13/16.5.2011
missing rivets in shower curtains (a lot)

I have pictures of 2009, but the same problem in 2011... nobody change anything !

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:28 pm

27-10-2011


Punda Maria - tent no 2 - 24/27.3.2011
entrance door closes very badly and without key... but that is normal (never key for these tents) = vervets can enter, no pictures !

They went to the neighbor ... another forumite .... and destroyed... the most they can ! (everything)

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:29 pm

27-10-2011



Skukuza - Lion No. 95 - 11/14.3.2011 and 10/12.5.2011
can't open the braai too complicated and brocken... need help
and very dirty dishes in the outdoor cabinets, not dirty by lodger, but the cabinets themselves

no photos and during the second stay (almost 2 months later) exactly the same !

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:31 pm

27-10-2011


Pretoriuskop - No. 134 and neighbor - 17/20.5.2011
closure of the outside cabinets too wide and with a wire ! = Baboons can put hands in and can take everything out, including the dishes/glasses...

I have pictures, but given the lack of light ... they are not so good

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:33 pm

29-10-2011


Response from Duty Manager at Berg en Dal regarding Query unit 31. Received 29-10-2011

I would like to thank you for your e-mail that you have just sent today and also to send an apology to the guest from Switzerland for having to witness the vervet entering their unit.



On behalf of Berg en Dal management please allow me to express our appreciation for your feedback.



The issue of not having protection at the bathroom door is unacceptable and we promise that it will be rectified with immediate effect from our maintenance side.

We promise that next time the client visit they do not experience such kind of a problem at Berg en Dal.

Resolution Pending

Re: Needs Attention: Kruger Park

Sun May 27, 2012 6:34 pm

29-10-2011

Response received from Phalaborwa Gate Manager 29-10-2011:


Acknowledgement for your positive feedback with regard to the unroad worthy vehicle transiting to Mozambique.

The picture you’ve attached to your e-mail has been identified and dealt with as this happen in 2008, to be honest with you such kinds of vehicles are no longer allowed entrance.

We have discussed this matter to the higher level of authority so as to stop such kind of vehicles as they are damaging the image of our park. It is important to keep us posted with any wrong practices that can destroy our environmental area of responsibilities.


I would appreciate your continued support and assistance that will best help to manage our park as pride and joy for the people of South Africa.


Issue Partially Resolved